1. Program Description
Cited LLC ("Cited," "we," "us," or "our") offers an SMS messaging program to provide business owners with SEO analysis results, content performance updates, and product information related to our AI-powered content platform.
By opting in to our SMS program, you consent to receive text messages from Cited at the phone number you provide. These messages may include:
- SEO and AI search analysis findings for your website
- Reminders about your Cited account and trial
- Product updates and feature announcements
- Promotional offers related to Cited services
2. Consent & Opt-In
You may opt in to receive SMS messages from Cited through the following methods:
- Providing your phone number during the website analysis or sign-up process on cited.so or app.cited.so
- Submitting your phone number via a contact or lead form on our website
- Texting a keyword (e.g., START) to our designated number
By providing your phone number and opting in, you expressly consent to receive recurring automated text messages from Cited. Consent is not a condition of purchase or use of our services.
3. Message Frequency
Message frequency varies. You may receive up to 5 messages per month depending on your engagement with our platform. Message frequency may be adjusted based on your account activity and preferences.
4. How to Opt Out
You can opt out of receiving SMS messages at any time by:
- Replying STOP to any message you receive from us
- Contacting us at support@cited.so
After opting out, you will receive a one-time confirmation message. You will not receive any further SMS messages from Cited unless you re-subscribe.
To re-subscribe, text START to our number or opt in again through our website.
5. Help & Support
For help or questions about our SMS program, you can:
- Reply HELP to any message you receive from us
- Email us at support@cited.so
6. Message & Data Rates
Message and data rates may apply. Your carrier's standard messaging rates apply to any messages you send or receive. Cited does not charge for SMS messages, but your mobile carrier may. Please contact your wireless provider for details about your messaging plan.
7. Supported Carriers
Our SMS program is supported on major US carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your phone number and opt-in data will not be shared with or sold to third parties for marketing purposes. We may share your information with service providers (such as our SMS platform provider, Twilio) solely for the purpose of delivering messages on our behalf.
For full details on how we handle your data, please see our Privacy Policy.
9. Terms of Use
Use of our SMS program is also subject to our Terms of Use.